At Moodbox, we are committed to delivering your gift boxes safely and efficiently throughout Belgium and Europe.

Processing Time

Orders are typically prepared and dispatched within 1–2 business days after payment confirmation.

During peak seasons and holidays, processing times may be slightly longer.

Delivery Times

Belgium

Estimated delivery: 1–3 business days

Netherlands, France, Germany & Luxembourg

Estimated delivery: 2–5 business days

Other European Countries

Estimated delivery: 3–7 business days

Delivery times are estimates and may vary depending on the destination and carrier.

Shipping Partners

We work with trusted delivery partners to ensure reliable service and package tracking.

Customers will receive tracking information by email once their order has been dispatched.

Shipping Costs

Shipping costs are calculated during checkout based on the delivery destination and order size.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Damaged or Lost Packages

If your package arrives damaged or if you believe it has been lost during transit, please contact us as soon as possible at:

info@moodbox.gifts

We will work with the carrier to resolve the issue and provide an appropriate solution.

Questions?

If you have any questions regarding shipping or delivery, please contact our customer service team.

Email: info@moodbox.gifts
Website: www.moodbox.gifts