Refund policy
Last updated: June 2026
At Moodbox, customer satisfaction is important to us. We carefully prepare every gift box to ensure it arrives in excellent condition.
Returns
Due to the nature of our products, gift boxes containing food, beverages, or other perishable items cannot be returned once delivered, except in cases where the product arrives damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the damaged or incorrect items
We will review your request and provide an appropriate solution, which may include a replacement or refund.
Cancellations
Orders may be cancelled before they have been prepared and dispatched.
Once an order has been shipped, it can no longer be cancelled.
Refunds
Approved refunds will be processed using the original payment method.
Refunds typically appear within 5–10 business days, depending on your payment provider.
Non-Refundable Items
The following items are generally not eligible for refunds:
- Gift boxes containing food or perishable products
- Personalized items
- Custom message cards
- Products damaged due to misuse after delivery
Contact Us
For any questions regarding returns or refunds, please contact us:
Moodbox
Website: www.moodbox.gifts
Email: info@moodbox.gifts